1.1 These Website Terms of Use (“Terms”) govern your access to and use of www.youcater.me and any related application (together, the “Platform”). The Platform is operated by YouCater Technologies Limited, a company established under the laws of the Abu Dhabi Global Market with trade licence
number 000010452 and registered address at WeWork Hub71, Al Khatem Tower, 16th Floor, ADGM Square, Al Maryah Island, PO Box 46617, Abu Dhabi, UAE (“YouCater”, “we”, “us” or “our”).
1.2 By accessing or using the Platform, you agree to be bound by these Terms and by our Privacy Policy, which forms part of them. If you do not agree to these Terms, you must not access or use the Platform.
1.3 These Terms contain disclaimers and provisions that limit our liability to you. Please read them carefully.
1.4 Bookings are governed by separate terms. These Terms govern your use of the Platform only. They do not govern the booking of catering services or venue services. Any booking you make through the Platform — including the fees payable, invoicing, payment, changes and cancellation — is governed by the booking terms and cancellation policy presented to you at the time of booking and, where applicable, by the quotation, booking confirmation or purchase order issued for your event. In the event of any conflict between these Terms and those booking terms in relation to a booking, the
booking terms prevail

2.1 We may amend these Terms at any time by posting the revised version on the Platform. The revised Terms take effect when posted, and your continued use of the Platform after that time constitutes acceptance of them. Amendments apply prospectively only and do not affect any booking already confirmed before the amendment takes effect.
2.2 We recommend that you review these Terms each time you use the Platform. The “last updated” date at the top shows when they were last revised.
2.3 We may update, modify, suspend, withdraw or enhance any aspect of the Platform — including its tools, categories, features, listings and operational processes — at any time and without prior notice. We do not guarantee that the Platform, or any content on it, will always be available or uninterrupted.

3.1 You must be at least 18 years old to use the Platform.
3.2 The Platform is made available for business purposes. If you use the Platform in the course of a business, you bind both yourself and the company or other legal entity that operates that business to
these Terms, and references to “you” are to both.
3.3 You are required to register and establish an account (“Account”) in order to access certain parts of the Platform. In doing so you will be asked to provide information that identifies you and any company you
work for.
3.4 You must keep your Account credentials confidential and you are responsible for all activity carried out under your Account. We will never ask you for your password; do not share it with anyone. Please
notify us immediately at contact@youcater.me if you believe your Account has been accessed without your authorisation.
3.5 You represent and warrant that all information you provide in connection with your Account is current, complete and accurate, and you agree to update it as necessary to keep it so.
3.6 We will not be liable for any loss you incur as a result of another person using your Account, whether or not with your knowledge.
3.7 We may, at our sole discretion, suspend your Account, cancel your Account, edit your Account details, or remove, reclaim or change a username that we consider inappropriate, obscene or otherwise
objectionable. Section 14 sets out the circumstances in which we may do so.
3.8 You may close your Account at any time through the Platform or by emailing contact@youcater.me.

4.1 The Platform is an online marketplace that enables individuals and organisations to find, explore and contact providers of catering services and venue services (“Suppliers”), to request information and
proposals from them, and to arrange bookings.
4.2 We operate the Platform as a technology marketplace and intermediary only. We are not a catering, hospitality or venue operator, and we do not ourselves provide catering services or venue services. Those services are provided solely by the Supplier, directly to you.
4.3 Any contract for the provision of catering services or venue services is between you and the Supplier. We are not a party to it. The Supplier is solely responsible for the provision, quality, safety and legal compliance of the services it provides.
4.4 Where an event is arranged through a request for proposal process, we may appoint an account manager to coordinate communications between you and Suppliers. Doing so does not make us a party to any contract between you and a Supplier, and does not make us responsible for the services provided.
4.5 We do not guarantee that any Supplier will respond to a request, that any proposal will be made, or that any booking will be accepted.
4.6 We are not responsible for communications between you and a Supplier. Where a request or enquiry is submitted through the Platform, we receive and retain a record of it, but we are not required to act on it.

5.1 Subject to your compliance with these Terms, we grant you a non-exclusive, non-sublicensable, revocable, non-transferable licence to access and use the Platform. All rights not expressly granted in these Terms are reserved to us.
5.2 This licence terminates immediately, and without notice, if you breach these Terms or if your Account is suspended or cancelled.

6.1 We retain all right, title and interest in and to all intellectual property rights in the Platform and in the content on it, including the information, design, layout, look, appearance and graphics (the “Content”). Our logos and names are our trademarks and are registered in the United Arab Emirates.
6.2 You are granted a licence to view and use the Content on the Platform subject to these Terms. The Content may not be used, copied, distributed, transmitted, broadcast, displayed, sold, licensed, decompiled or otherwise exploited for any other purpose whatsoever without our prior written consent. If you download or print a copy of any Content, you must retain all copyright and other proprietary notices contained in it.
6.3 You must not reverse assemble or reverse compile, or directly or indirectly allow or cause any third party to reverse assemble or reverse compile, the whole or any part of the Platform.
6.4 All other product names, company names, marks, logos and symbols appearing on the Platform may be the trademarks of their respective owners. Nothing in these Terms grants you any right to use our marks or theirs

7.1 You must not use, or encourage, promote, facilitate, instruct, induce or otherwise influence or cause others to use, the Platform:
(a) for any activity that violates any law, statute, ordinance or regulation, or for any illegal or fraudulent purpose, or any purpose that is harmful to others;
(b) to transmit, store, display, distribute or otherwise make available content that is illegal, fraudulent or harmful to others;
(c) in any way, or to take any action, that causes or may cause damage to the Platform or impairment of its performance, availability or accessibility;
(d) to conduct any systematic or automated data collection activity, including scraping, data mining, data extraction or data harvesting, without our express written consent;
(e) to conduct, facilitate, authorise or permit any text or data mining or web scraping, including through any robot, bot, spider, scraper or other automated device, program, tool, algorithm, code, process or methodology used to access, obtain, copy, monitor or republish any part of the
Platform or any data, content, information or services accessed through it, or any automated analytical technique aimed at analysing text and data in digital form to generate information including patterns, trends and correlations;
(f) to solicit, arrange or attempt to solicit or arrange transactions outside the Platform with a Supplier who was introduced to you through the Platform; or
(g) to advertise or promote any product or service, or to solicit donations or financial support, except as expressly permitted by us.
7.2 You must not attempt to avoid or undermine any protection we put in place for the security and operation of the Platform.
7.3 You must not attempt to gain unauthorised access to the Platform, to the server on which it is hosted, or to any server, computer or database connected to it, or attack the Platform by means of a denial-of-
service attack. By breaching this Section 7.3 you may be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and will co-operate with them by
disclosing your identity, and your right to use the Platform will cease immediately and automatically.
7.4 The financial consequences of arranging a booking off the Platform with a Supplier introduced to you through it are set out in the booking terms referred to in Section 1.4.

8.1 The Platform may offer you the opportunity to submit, post, display, transmit, perform, publish, distribute or broadcast content and materials, including photographs, text, data, questions, comments,
suggestions, reviews and personally identifiable information (“Your Content”). You retain ownership of any intellectual property rights that you hold in Your Content.
8.2 You grant us a royalty-free, non-exclusive, perpetual, irrevocable licence to use, copy, edit, adapt, publish, reproduce, translate, sub-license, create derivative works from, make available, communicate, display, store and distribute Your Content (in whole or in part), and to incorporate it in other works in any form, format, media or technology now known or later developed (including in print, digital and electronic form) throughout the world, in accordance with these Terms. By submitting Your Content
you warrant that you have the right to grant this licence. To the extent permitted by law you waive all moral rights in Your Content and, to the extent that you are unable to waive them, you agree not to
assert them.
8.3 Reviews. We may invite you to review the services provided by a Supplier. Any review you submit is Your Content, and you agree that we may publish it on the Platform and provide it to other users.
Reviews must be honest, must relate to services you actually received, and must comply with Section
8.6.
8.4 It is at our sole discretion whether we publish or otherwise make available Your Content. For the avoidance of doubt, you acknowledge and agree that we may:
(a) continue to publish all or part of Your Content even if you change your mind and want us to
remove it, or you are no longer registered with the Platform;
(b) remove Your Content at our sole discretion, even if you have not breached these Terms;
(c) use all or part of Your Content in promoting our products and services;
(d) reproduce your trademarks, trade names, service marks, logos, domain names or other
identifying signs or images;
(e) publish or distribute widgets and other applications similar to yours and bearing our or another
user’s branding or logo, without any liability or responsibility to you; and
(f) modify Your Content in any way at our sole discretion.
8.5 We are not responsible for checking, monitoring or moderating Your Content, and you remain solely responsible for Your Content that you upload or submit.
8.6 You warrant and represent that Your Content is your own, or that you have the right to use it and to grant the licence in Section 8.2, that its posting does not violate the privacy rights, publicity rights,
copyright, contract rights or any other rights of any person, and that it is not inappropriate. Without limitation, Your Content will be considered inappropriate if it:
(a) is defamatory, plagiarised, abusive, malicious, threatening, false, misleading, offensive, insulting,
discriminatory, profane, harassing, racist, sexist, indecent, obscene, pornographic or hateful;
(b) is in breach of confidentiality or another person’s privacy;
(c) prejudices any active legal proceedings of which you are aware;
(d) contains accusations of impropriety or personal criticism of our staff;
(e) infringes any intellectual property rights proprietary to us or to any third party;
(f) is technically harmful, including computer viruses, logic bombs, trojan horses, worms, harmful
components, corrupted data or other malicious software;
(g) advertises or promotes any product or service, or makes any request for donations or financial
support;
(h) is spam or junk content;
(i) impersonates another person or otherwise misrepresents your identity, affiliation or status;
(j) would be considered a criminal offence, gives rise to civil liability, or is otherwise unlawful; or
(k) is in breach of these Terms.
8.7 Unless you have our express permission to do so, you must not re-submit Your Content or other material or applications that have previously been removed.
8.8 You will indemnify us on demand, and keep us indemnified, against all liabilities, losses, damages, costs,
claims and expenses (including professional costs and expenses) suffered or incurred by us arising out of or in connection with any breach or alleged breach by you of this. Section 8. You further undertake to defend us against any claim or action by a third party that Your Content infringes that third party’s intellectual property rights, and to indemnify us on demand against all liabilities, losses, damages, costs, claims and expenses arising out of or in connection with any such claim.

9.1 Supplier profiles, listings, descriptions, images, menus, venue information and prices are provided by Suppliers and not by us. We are not responsible for the accuracy, completeness or currency of any information posted on the Platform by or in relation to a Supplier.
9.2 Suppliers are required under their agreement with us to hold and maintain the trade licences, permits,
food safety certificates and liability insurance required by applicable law, and are subject to performance standards, inspections and audits. We may carry out limited checks on Suppliers who register with us, but we do not independently verify those matters. We give no warranty as to the identity of any Supplier, or as to the status, quality or safety of the facilities, venues or services they offer.
9.3 We do not have control over the quality of the facilities or services provided by Suppliers, nor over the integrity, responsibility or actions of Suppliers, and we make no representation about the suitability of
any services or the accuracy of any image or description a Supplier provides through the Platform.
9.4 We do not endorse, make any representation or warranty whatsoever in respect of (whether express, implied or statutory), and will not be responsible or liable under any circumstances for:
(a) any Supplier, or any third-party website linked to or listed on the Platform, or any information, data, instructions, functionalities, features, services, products or other content offered or provided in or through such a third-party website;
(b) any information, data, instructions, functionalities, features, services, products or other content offered or provided by third parties in or through the Platform; and/or
(c) without prejudice to the generality of the foregoing, any third-party content.
9.5 Such third-party websites and third-party content are the sole responsibility of the independent third parties who provide them and are not under our control. Your access to and use of, and reliance on, them is solely at your own risk.
9.6 The registered and unregistered trademarks and service marks appearing on the Platform are the property of their respective owners. Unless stated otherwise in these Terms, we are not affiliated with any holder of such rights and cannot grant any licence to exercise them.

10.1 We process personal data in accordance with our Privacy Policy and with the ADGM Data Protection Regulations 2021 and other applicable data protection law. Please read the Privacy Policy for details of
the personal data we collect and how we use it.
10.2 Where we share your personal data with a Supplier for the purpose of delivering an event, we act as controller and the Supplier acts as our processor on documented instructions. Suppliers are required to
implement appropriate security measures and to delete or return that data on completion of the event.

11.1 By registering and providing your information, you expressly consent to receive communications from us electronically, including by electronic mail, Platform notification and messaging services such as WhatsApp. These communications may concern the Platform, your Account, your enquiries and bookings, and other matters.
11.2 You may opt out of communications sent outside email and Platform notification through your settings and preferences. You may not opt out of communications necessary for the operation of your Account or of a booking.
11.3 You agree that electronic communications satisfy any legal requirement that a communication be in writing.

12.1 The Platform is provided on an “as is” and “as available” basis.
12.2 To the fullest extent permitted by law, we expressly disclaim any and all warranties, express or implied,
arising by operation of law or otherwise, in respect of the Platform, including any and all implied warranties of merchantability, fitness for a particular purpose, non-infringement, no encumbrance or title, and any warranties arising from a course of dealing, usage or trade practice.
12.3 We do not warrant that the Platform will meet your requirements, or that its operation will be uninterrupted, timely, secure or error-free.
12.4 We disclaim liability for damages arising out of the furnishing of the Platform, including mistakes, omissions, interruptions, delays, tortious conduct, errors, representations or other defects, whether caused by acts of commission or omission.
12.5 Nothing in this Section 12 excludes or limits any liability that cannot lawfully be excluded or limited.

13.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for wilful misconduct, or for any other liability
that cannot lawfully be excluded or limited.
13.2 Subject to Section 13.1, neither we nor our shareholders, officers, directors, employees, agents, affiliates, consultants, representatives, successors or assigns (together with us, the “YouCater Parties”)
will be liable to you for:
(a) any claim arising from the commercial or contractual terms, transactions or agreements made between you and a Supplier, or from any act or omission of a Supplier;
(b) any indirect, incidental, special, consequential or punitive damages; or
(c) any loss of profits, loss of revenue, loss of business, loss of data, loss of confidential or other information, loss of privacy, loss of anticipated savings, or costs of procuring substitute goods or services, in each case regardless of the foreseeability of those losses, of any advice or notice given to us, and of whether the liability arises in contract, tort (including negligence), breach of statutory duty or otherwise.
13.3 Subject to Section 13.1, the total aggregate liability of the YouCater Parties to you arising out of or in connection with these Terms and your use of the Platform, in any period of twelve (12) months, will not
exceed AED 5,000.
13.4 You assume all risk arising from your use of the Platform and from your reliance on any listing, proposal, review or other content available on it.
13.5 You agree that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis on which we make the Platform available to you. The Platform would not be made
available without it.

14.1 We may suspend or terminate your access to the Platform, or suspend or cancel your Account, immediately and without notice, where we reasonably believe that you have breached these Terms,
that your use of the Platform is unlawful or harmful to others or to the Platform, or that suspension is necessary to address suspected fraud or legal risk.
14.2 We may also cease to provide the Platform, or any part of it, at any time.
14.3 On termination, the licence granted in Section 5 ends immediately and you must cease all use of the Platform.
14.4 Termination does not affect any booking already confirmed, which continues to be governed by the booking terms referred to in Section 1.4, nor any right or liability that accrued before termination.
14.5 Sections 6, 8, 9, 12, 13, 15, 16, 17 and 18, and any other provision which by its nature is intended to survive, will survive termination of these Terms.

15.1 You agree to defend, indemnify and hold harmless the YouCater Parties from and against all claims, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising out of or relating to:
(a) your breach of these Terms, including any representation or warranty you give in them;
(b) your access to or use of the Platform;
(c) Your Content;
(d) any information or data you provide to us; and
(e) your violation or alleged violation of any applicable law or regulation, or of any third party’s copyright, trademark or other intellectual property or proprietary rights.
15.2 This indemnity does not apply to the extent that the claim results from the negligence, wilful misconduct or fraud of a YouCater Party.
15.3 We may, at our own cost, assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to co-operate with us. You may not settle any claim
that imposes any obligation on us without our prior written consent

16.1 If you become aware of any violation of these Terms, you must report it to us at contact@youcater.me. You agree to assist us with any investigation we undertake and to take any remedial steps we reasonably require in order to correct a violation.
16.2 If you have a complaint about a Supplier or the services it has provided, you should raise it with the Supplier in the first instance. We will use reasonable endeavours to facilitate the resolution of service-
related disputes, but we are not obliged to mediate, arbitrate or determine any dispute between you and a Supplier.
16.3 If you have a complaint about the Platform itself, please contact us at contact@youcater.me.

17.1 Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us in relation to your use of the Platform and supersede all prior agreements, proposals and communications on that subject. They do not affect the booking terms referred to in Section 1.4.
17.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be severed and the remainder of these Terms will remain in full force and effect.
17.3 No waiver. No failure or delay by us in exercising any right or remedy under these Terms operates as a waiver of it, and no single or partial exercise prevents any further exercise of that or any other right or
remedy.
17.4 Assignment. You may not assign or transfer your rights or obligations under these Terms. We may assign or transfer ours, including in connection with a merger, acquisition or sale of assets, provided that this does not adversely affect your rights.
17.5 No third-party rights. No person other than you and us has any right to enforce any provision of these Terms.
17.6 No partnership or agency. Nothing in these Terms creates any partnership, joint venture, employment or agency relationship between you and us.
17.7 Notices. We may give you notice by email to the address associated with your Account, by posting a notice on the Platform, or by Platform notification. You may give us notice at contact@youcater.me.
17.8 Events beyond our control. We will not be liable for any failure or delay in performing our obligations under these Terms to the extent that it is caused by circumstances beyond our reasonable control.

18.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in
accordance with the laws of the Abu Dhabi Global Market (ADGM).
18.2 Any dispute arising out of or in connection with these Terms shall be finally settled by the ADGM Courts, and you and we submit to their exclusive jurisdiction.

YouCater Technologies Limited
WeWork Hub71, Al Khatem Tower, 16th Floor, ADGM Square, Al Maryah Island, PO Box 46617, Abu Dhabi,
UAE
Trade licence number: 000010452
Email: contact@youcater.me